Whenever we walk into a store or are browsing online to buy anything, we place an order, the goods are scanned, packed, and payment is processed. In big departmental stores, to avoid serpentine queues, customers with less than ten items are directed to a different cashier. Other modern stores have self-checkout kiosks that allow the tech-savvy few to avoid a cashier and check themselves out through smart registers. The level of convenience that a customer experiences will speak volumes about the efficiency of the O2C software and the process being followed.
You might have come across over-burdened staff who stumble upon snags that frustrate customers waiting their turn to checkout, pay, and proceed with their purchase hauls. Often the inefficiencies creep in from process lags, human fatigue, or errors that need time to be fixed. All these problems can be overcome through automation when the store uses O2C software. Small family-run businesses that used to depend on telephonic orders, can now process them through their O2C platform, where the details of the order, customer, and payment option are noted and the purchases delivered. Even efficient managers will agree that they have rough days when things go wrong and spiral into parallel issues. When the algorithm-driven system that is free of intervention is at the job, the quality increases, with few or no mistakes. Here are some advantages that form a compelling premise to try O2C software for your business needs:
Systematic Competence
O2C software can handle multiple orders simultaneously without human intervention. It captures the customer’s order details, matches it with their personal information like name, phone number, and address, processes payments through multiple payment gateways for easier checkout, and updates all the actions on a real-time basis. The quality of the process’s standards remains high, the turnarounds are quick, and there are fewer to zero errors.
Greater Consumer Experience
With real-time updates, email prompts guide the consumer to keep checking the order tracking systems. They are aware of package status, if there are any delays and the likelihood of its delivery date. This step engages the consumer and paves the way for a better experience that they report as reviews and feedback. Imagine being able to work from home on the day you are expecting the delivery of your package that you ordered to surprise a family member for their birthday. You can maintain the element of surprise and make their day special, instead of letting the gift sit on the front porch, at the mercy of the passers-by. Such small things make a big difference and consumers extend loyalty to the brand in future instances.
Better Insights
Business intelligence tools take the activities of all the critical processes into consideration when the futuristics are mapped. The data provided by O2C software through inter-department communication helps in better sourcing and category management.
Conclusion:
Digital transformations are changing the prospects of a business to hitherto unimagined heights. Give it a try and enjoy the benefits.