The world is changing at a fast pace, so much so that employees can quickly become under qualified for their role. This can be remedied, of course, by keeping on top of employee training and ensuring you give them the skills they need to succeed. It does require your investment, but as you will see from our list of reasons why you need to train your employees, it is essential if you want your business to remain competitive.
Trained employees = happy employees
Your staff love it when you invest in them, it lets them know that you value them as well as helping them stay on top of their game. If you fail to invest in your employees you will decrease staff morale, which in turn will lead to employees underperforming. It can be a bit of a downward spiral, failure to demonstrate the value that you hold in your workforce by investing in their training can lead to them feeling unvalued which can have consequences for their performance. There is plenty of advice online regarding improving staff morale if you want to know how to keep your team happy.
Untrained workers are inefficient
When staff aren’t trained properly tasks can become more onerous, making your business unproductive. It is essential that you ensure staff are trained so that they understand the quickest, most efficient ways to achieve what you need them to do in order for them to be productive. Untrained workers can also be unsafe. When you skip safety training, for instance, you put your employees in jeopardy. Look for Safety Talk Ideas to find ways to talk to staff about safety in a short period of time.
Lost time/money due to mistakes
Employees without adequate training will make mistakes that will cost you money. Whether that is in reimbursing or compensating customers or through them taking more time to complete tasks, you will find that your costs increase. Training staff does come at an initial cost, but it could save you money in the long run.
Increased miscellaneous expenses
Take a look at the technology section of our website and you can see how quickly advancements are made. If you don’t invest in the training to ensure that your staff are kept up-to-date you risk making them inefficient but you could also find yourself with increased miscellaneous costs. For instance, you could find that you have increased printing costs for a task that could be performed using specialised software if only your staff knew how to use it. In this case, not training staff could lead to extra ink and paper costs that could be avoided if your staff understood new technology better.
Insufficient staff training meets lost customers
A staff member who isn’t trained properly might well frustrate your customers. They can make mistakes or can not treat your customers in a way that they are accustomed to or that matches up with the value of your business. Can you afford for customers to walk away unhappy? There are some ideas online for how to perform customer service training in-house if you are struggling to find the budget for such training.