Business

Are you in the business of dealing with a lot of customer calls? It could be a call center you work in or just an environment where you make a lot of sales calls. Whatever your setup, there are a few things that are going to help you get the most out of those calls.…

Nowadays, the brand of the person can be so much stronger than that brand of the business. If you’re looking to function as an entrepreneur, that needs to be the case for you, too. You have to build a personal brand and one that can inspire and instill trust. Otherwise, you won’t be acting on…

There are many businesses that don’t organise away days at all. Instead, they sit in their offices doing the same thing day in, day out. It’s hardly the type of environment that gets people’s creative juices flowing. And neither is it the sort of situation in which most people want to work.   Then there…

If you were to put yourself in the shoes of your customers, you’d expect nothing but the best in customer services if you had a complaint or question you wanted resolving. More to the point, if you didn’t receive a decent standard of customer care, you certainly wouldn’t be impressed, so why run the risk…

If you’ve been running your B2B business for a while, then you’ve probably had dealings that you’d rather forget. You may have felt that the client or customer in question didn’t appreciate the work you had put into the project, or wasn’t willing to pay the full value of what you offered. The first thing…

It’s official: people who work from home are more productive than those who work in an office. This carries a lot of implications for people all over the business spectrum. For employers, it means that it’s time to consider cloud-based options that allow workers to have more time at home. For employees, it means that…

Right now there’s an interesting trend developing in the world of email marketing. Email open rates have increased substantially. According to Epsilon, they’ve gone from 22.4 percent in 2010 to over 30.8 percent today. That’s great news for companies that depend on email marketing to sell their brand. Unfortunately, however, click through rates have declined.…

Employees are the backbone of your business. A successful company will have hard-working, passionate employees who keep business operations running smoothly. To fill your business with the right people, you’ll want to take some time when it comes to the employment process.   Don’t just hire the first person available. Ensure you find the right…

As a small business owner, you work hard to ensure your customers have the best possible shopping experience during each stage of the transaction. All businesses know that in order to be successful, customer satisfaction is everything. However, there’s one part of the customer experience you have very little control over – delivery. Did you…

When you’re aiming to sell to people, it’s up to you to make it as easy as possible for the customer. They have no obligation to buy what you’re trying to sell. Instead, you need to be the one giving visitors to your ecommerce website a reason to buy. You also need to remove the…

These days, the word ‘outsourcing’ has negative connotations because it’s simply seen as a way for larger companies to take advantage of cheaper labour costs overseas. This is just a part of the picture though. Outsourcing is usually done on a local level, and is essential in enabling smaller companies to compete in competitive industries.…