Eliminating customer complaints is a major challenge for businesses, client service managers and representatives. Receiving feedback from your customers may suggest their interest in continuing to do business with you. However, studies indicate that 96% of unhappy customers don’t complain and leave to never return. Are you receiving more complaints than compliments? Or is your…

While each and every business owner has different goals, their long-term aspirations often fall under the same umbrella. That is, they all want to be successful in their field. For some, this could mean reaching a certain number of sales, while for others this could mean earning a sense of credibility in a competitive market.…

Failure is the motivator that pushes most of us along. When we fear failure, this will spark us to be more dynamic and effective. When our businesses face failure or we worry that we’re not able to gain enough traction to build profit, the challenges alone can run us into the ground. There are certain…

Opening a store is a huge responsibility. You have to manage customers and finances, build products that people want and keep your team in line. In person retail can be especially tricky, but with a few helpful tips you can start up your store with confidence. In a post covid climate in which most shopping…

As business owners, we plan for all kinds of issues from workplace accidents and injuries to cash flow problems. One thing that we often forget to think about, however, is the possibility of a power cut. Power cuts can cause a lot of damage to the average business if that business has not planned ahead.…

Are you in the middle of boosting your business? Then you’re going to need to bring in the right talent for your small company. And yes, that’s going to be a little challenging! Hiring is one thing, but knowing what kind of team you need for company results is another. Which is why you need…

With the many advances and adaptations that break onto the market each and every year, it’s so important that you can take the time to update and modernise your operations so that you can meet constantly evolving customer needs and surpass their expectations. Learning how to change your small business with the times is so…

It’s important to note that continually failing to stay up to date as a business will have a massive impact upon your success. You need to take the opportunity to evolve and grow with the times, keeping up with your customers’ changing needs just as other big brands do. Making the mistake of sticking with…

Business security is not something that you can afford to overlook. When you don’t take the relevant steps to secure your business correctly and provide the security oversight that needs to be in place, you make it much easier for criminals who might want to target your compnay. And of course, these days you need…